Thank you for shopping at VR+Zone.
VR+Zone is here to assist you in any case you are not entirely satisfied with your purchase. Please reach out to our friendly customer service team before applying for a return/refund, we will assist you further and guide you the way.

CRITERIAS ELIGIBLE FOR RETURN/REFUND:
1. Did not receive the order
2. Order received is uncompleted (e.g. missing product / quantity)
3. Received the wrong product (e.g. different from what is ordered)
4. Received a damaged, defective product (e.g. dented, scratched, shattered)
5. Received a faulty product (e.g. malfunction, could not work as intended)

RETURNS
1.Customers have 7 calendar days to return an item from the date they received it.
2. To be eligible for a return, the returned item must be:
• Unused and in the same condition that customers have received it.
• In the original packaging.
• Must have the receipt or proof of purchase.
3. All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met.
4. If the returned item that does not satisfy the requirements above may not qualify for a refund.

Pre-owned Item (Consoles & Games)
1. In any case the pre-owned item is DOA (Dead on Arrival) or faulty in 7 calendar days, customers have the option to either:
• Get full refund OR
• Exchange to same or higher value item with additional top-up (One-time exchange ONLY)
2. For any refund/return request due to personal preference/change of mind will not be entertained.
3. All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met.

REFUNDS
1. In any event VR+Zone is unable to fulfill the customer’s order, we will issue a full refund to the customer.
2. In any case customers would like to withdraw or cancel their order due to personal reasons (e.g. change of mind) after the order is confirmed, 5% will be charged for administration fees (Bank transfer/GrabPay).
3. For all VR pre-order customer would like to cancel their order due to personal reasons (e.g. change of mind) after the order is confirmed, 5% will be charged for administration fees (Bank transfer/kiple/ipay88).
4. For customers who paid via Buy Now Pay Later scheme (Grab BNPL, Pace), in any case customers would like to withdraw or cancel their order due to personal reasons (e.g. change of mind) after the order is confirmed, 5% will be charged for administration fees.
5. For customers who paid via Buy Now Pay Later scheme(Grab BNPL, Pace) that has incurred a processing fee, the processing fee will NOT be refunded if orders are cancelled due to personal reasons (e.g. change of mind).
6. Once the refund application is approved, VR+Zone will initiate a refund to the customer’s credit card (or original method of payment).
7. Customers will then receive the credit within a certain amount of days, depending on your card issuer’s policies.
REFUNDS FOR RETURNED ITEMS WILL ONLY BEGIN PROCESSING ONCE WE HAVE RECEIVED THE PHYSICAL RETURN PARCEL AND A QUALITY CHECK IS COMPLETED TO DETERMINE WHETHER TO APPROVE OR REJECT THE RETURN/REFUND REQUESTED
VR+Zone reserves the right to deny refund or return request if the items/products do not meet our Return & Refund Policy guidelines.