1. Free shipping will be automatically applied at checkout for any purchase. (No minimum purchase required)
2. Once the parcel is shipped out from our warehouse, delivery will take between 3 to 5 business days*.
3. VR+Zone reserves the right to change the terms and conditions at any time without further notice.

FREE SHIPPING WITHIN EAST MALAYSIA
1. Free shipping will be automatically applied at checkout for any purchase. (No minimum purchase required)
2. Once the parcel is shipped out from our warehouse, delivery will take up to 7 business days*.
*Due to the on-going global impact of COVID-19 pandemic, please expect slight delays in shipping to East Malaysia.
3. VR+Zone reserves the right to change the terms and conditions at any time without further notice.

STANDARD SHIPPING
1. Your order is received and we will process all confirmed orders within 12-24 hours.
2. And a pre-generated tracking number will be sent to your registered email.
3. Your preferred courier service company (Best, GDex, etc.) will come over to pick up your order from our VR+Zone warehouse.
4. You should receive your order within 2-3 working days during the non-peak season.
5. Please expect slight delays for additional 1-2 days to deliver your orders during peak season.
Disclaimer: Peak season – public holidays, shopping festivals (1111, 1212, etc.)

VR RIDER
1. For all orders placed before 2PM on WEEKDAYS, your order will be processed and our VR riders will deliver your order between 3-8PM within the same day.
2. For all orders placed before 11AM on WEEKENDS & P. HOLIDAYS, your order will be processed and our VR riders will deliver your order between 2-6PM within the same day.

EXPRESS DELIVERY (GRAB, LALAMOVE etc.)
1. For all orders placed before 2PM on WEEKDAYS, your order will be processed within 1-2 hours.
2. After your order is processed, our team will inform you via email to arrange your own express delivery to collect your order from our VR+Zone warehouse.
*Strictly for Grab/Lalamove to pickup only
*All orders must be collected within 30 days from the date of receiving the notification for collection.
*For all orders not collected after 30 days will be automatically cancelled and forfeited. There will be no refund issued of the purchase.
3. Pick up location: VR+Zone (Level 4@Center Court)
Full address: Level 4, TM-022, The Mall, Mid Valley Southkey, No.1, Persiaran Southkey 1, Kota Southkey, 80150 Johor Bahru, Johor.
4. Pick up operation time:
11AM – 7PM (Monday – Friday) [Except for Public Holidays]

CLICK & COLLECT
1. For orders placed before 2PM on WEEKDAYS, your order will be processed within 1-2 hours.
*High demand orders will take 48 hours to process, regardless of the time order is placed.
2. After your order is processed, our team will inform you via email to collect your order from our VR+Zone warehouse.
*Strictly for buyer to pickup only
*All orders must be collected within 15-days from the date of receiving the notification for collection.
*For all orders not collected after 15-days will be automatically cancelled and forfeited, there will be no refund issued for the purchase.
3. Pick up location: VR+Zone (Level 4@Center Court)
Full address: Level 4, TM-022, The Mall, Mid Valley Southkey, No.1, Persiaran Southkey 1, Kota Southkey, 80150 Johor Bahru, Johor.
4. Pick up operation time:
11AM – 7PM (Monday – Friday) [Except for Public Holidays]
*Orders placed on Weekends/Public Holidays will be processed the next working day.